Nordia Freight Solutions — Nordia Freight Solutions is a pan-European freight and logistics operator managing over 4 million shipments annually across road, rail and intermodal transport, with operations spanning 19 countries and 6,000 active carrier relationships.
Annual shipments automated
Reduction in manual order touches
Annual savings
Data accuracy across systems
The Chalange
Nordia’s order management operation was a heavily manual, high-volume environment. Customer orders arrived via 11 different channels — EDI, email, web portal, phone and carrier APIs, each requiring manual data entry into the TMS. Shipment status updates, carrier booking confirmations, customs documentation and invoice reconciliation were all handled by a 340-person operations team working across three time zones. Error rates, delays and customer escalations were climbing as volume grew.
What did
Automate Stacks do
Automate Stacks designed and deployed a Hyperautomation solution encompassing multi-channel order ingestion, intelligent document processing, RPA workflow automation, and an agentic exception management layer:
Multi-Channel Ingestion: An AI-powered intake layer was built to receive, classify and extract order data from all 11 channels, including unstructured email and PDF attachments — normalising it into Nordia’s TMS with 99.4% field accuracy.
RPA Workflow Automation: 31 end-to-end automated workflows were deployed across order creation, carrier booking, track-and-trace updates, customs filing and invoice matching, eliminating manual touches across the order lifecycle.
Agentic Exception Handler: An autonomous AI agent monitored active shipments for anomalies, delays, carrier failures, customs holds, proactively initiating rerouting decisions, notifying customers and updating downstream systems without human intervention for 78% of exception types.
The Results
- 85% reduction in manual order processing touches across all 11 intake channels
- 4 million annual shipments now managed with end-to-end automation
- €3.2M in annual operational savings within 12 months of full deployment
- Customer order-to-confirmation time reduced from 4 hours to under 12 minutes
- 99.4% data accuracy across TMS, ERP and carrier portals, down from a 7.3% error rate
