Meridian Bank Group — Meridian Bank Group is a globally operating retail and commercial bank with presence across 12 countries, managing over 8 million customer accounts and processing more than 50,000 onboarding applications monthly.
Faster customer onboarding
Annual compliance cost savings
Audit trail coverage
Average KYC cycle (down from 11)
The Challenge
Meridian’s KYC and AML compliance processes were fragmented across 12 country-specific systems, each with different data formats, regulatory requirements and manual verification steps. Onboarding a new customer took an average of 11 business days, during which analysts manually cross-referenced identity documents, sanctions lists, PEP databases and risk scoring models. This was unsustainable at scale and created significant regulatory exposure.
What did
Automate Stacks do
Automate Stacks designed and delivered a Hyperautomation framework integrating Intelligent Document Processing (IDP), RPA and an Agentic AI orchestration layer across all 12 markets:
IDP Pipeline: Deployed AI-powered document extraction to process passports, utility bills, and corporate registration documents in 14 languages with 98.7% accuracy.
RPA Integration: Bots connected Meridian’s core banking platform, sanctions screening tool and CRM to pass verified data seamlessly through the onboarding workflow without re-keying.
Agentic AI Orchestration: An autonomous compliance agent evaluated extracted data against jurisdiction-specific rulesets, made risk-tier decisions, and triggered human review only for high-risk cases.
The Results
- Average KYC cycle reduced from 11 days to 3 days — a 72% improvement
- £2.1M in annual savings from reduced analyst headcount and rework
- 100% audit trail coverage across all 12 markets, satisfying FCA and local regulators
- High-risk case escalation rate reduced from 34% to 9% through better pre-screening
- Zero downtime integration with core banking platform across all geographies
